31/07/2015 15:05
French brand Citro�n has bettered themself in this year's Auto Express Driver Power dealer rankings survey, climbing six places from 2014 and gaining a customer satisfaction rating of 85.72%.
The survey questioned 60,988 car owners 56% of who owned cars made in the previous three years - on their levels of satisfaction with their car and brand.
Citro�n customers rated the fuel efficiency of their vehicles higher compared to owners of other brand cars. Survey participants named reliability as one of the most important factors contributing to a satisfactory ownership experience and nearly 30% of Citro�n customers identified reliability as the best thing about their car.
The survey also questions factors such as the atmosphere and helpfulness offered in showrooms and service centres. Citro�n franchised dealership scored sixth place overall for sales, and ninth for aftersales.
Citro�n's Brand Director, Bekir Hassan, commented: "The results published today in this highly influential survey are really good news for Citro�n. It's important that we review independent feedback like the Auto Express Driver Power survey to see where we're doing well and what we can improve on. This year's results illustrate that this process is working, with improvements across the board for Citro�n."