Terms and Conditions
Disclaimer
Whilst Bristol Street Motors makes every effort to ensure that the information contained in this website is accurate and current, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of the website. The access or use by you of the contents of this website is entirely at your own risk. Bristol Street Motors does not make any representation or warranty and expressly disclaims any and all such warranties and terms in respect of any products, services, information or materials. Depending upon the specification, purchasing a new vehicle may involve a time delay between ordering the vehicle and taking delivery. Images of our used car stock may have been digitally altered. This process is done to remove point of sale material from the vehicle and to add a digital backdrop.
Privacy Policy
Please see the privacy policy for details of how data is collected and used.
Third Party Links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable directly or indirectly, for the (1) the privacy practices of such websites (2) the content of such websites, including (without limitation) any advertising, content products, goods, or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
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Terms & Conditions for Vehicle Finance
We are a credit broker and not a lender. Finance is subject to status and finance company acceptance. We can introduce you to a limited number of lenders and their finance products. We will typically receive a commission from the lender, as either a fixed fee or a fixed percentage on the amount you borrow. The commission we earn does not change by the type of finance. A guarantee may be required. The finance rate will vary dependent of customer personal circumstances for in dealership purchases.
Terms & Conditions for 14 Day Money-Back Guarantee
Applies to all used, ex-demonstrator and pre-registered cars. Customers can return the car to the dealership within 14 days from delivery/collection, if usage is under 500 miles, and receive a full refund (and cancellation of any finance arranged through us) provided that it is returned in the same condition with all keys, manuals etc. The customer will be responsible for arranging return to the dealership and for any costs of doing so.
If the V5 has not yet been received by the customer and cannot be returned with the car, a sum of £250 shall be retained from the refund until such time as the original V5 is provided, or the dealership is able to submit the registered keeper change online.
Any part-exchange vehicles will be paid at the agreed valuation unless a return of the part-exchange vehicle is agreed. Any return of the part-exchange vehicle would be without any liability for the condition of the part-exchange. Excludes commercial vehicles and motorcycles.
Terms & Conditions for Home Delivery
Home delivery on used cars is free if you live under 30 miles from the Bristol Street Motors dealership where the vehicle is purchased. Any subsequent delivery cost is calculated at an additional £1 per mile over and above 30 miles.
Home delivery is only available Monday - Friday and across mainland England, Wales and Scotland (subject to the delivery location being accessible). The following locations are excluded from Home Delivery: Northern Ireland, Ireland, Scottish Highlands, Orkney Isles, Outer and Inner Hebrides, Western Isles, Shetland Isles, Isle of Man, Isle of Wight, Scilly Isles and Channel Isles.
In order to protect against fraud (including identity theft) the following process will be followed:
- Customers are required to provide sight of their driver's licence prior to Home Delivery either (at Bristol Street Motors' absolute discretion) (i) by video call with the supplying dealership; or (ii) by prior arrangement in person at a local Bristol Street Motors dealership.
- Home Delivery will be to the customer address on the Vehicle Order Form which must match the address on the customer's driver's licence.
- The vehicle will be driven to the customer address by the supplying dealership (or its agent).
- Delivery of the vehicle will only be to the named customer and their driver's licence must be available to be re-checked on delivery.
Terms & Conditions for Reserve Online
On successful payment of the reservation fee, we will reserve your chosen vehicle (the Vehicle) for you for 48 hours (the Reservation Period) to enable you to speak to one of our sales advisors. If you make a telephone appointment within the Reservation Period, we will reserve the Vehicle for you until the time of your telephone appointment and extend the Reservation Period until your appointment.
If you have not made a telephone appointment with the selling dealership within 48 hours to discuss the Vehicle, or you do not attend an agreed telephone appointment within 7 days, the Reservation Period will end, your reservation will be cancelled, and your reservation fee will be refunded to you.
Terms
There is no obligation for you to buy the Vehicle, or for us to sell the Vehicle, because of the reservation fee payment. When we receive the reservation fee in cleared funds, we will reserve the Vehicle for you and prevent its sale to a third party for the duration of the Reservation Period. You will receive a confirmation email once the reservation is effective. If you do not receive a confirmation email, then your reservation has not been made effective, so please contact us for assistance.
There may be circumstances when the Vehicle has already been sold (before your reservation fee is paid) but the website has not yet been updated. If this occurs, we will contact you to confirm your reservation has been cancelled and to see if we can find an alternative vehicle for you. Your reservation fee will be refunded.
If you do not make arrangements with the dealership within 48 hours, or if you do not attend an agreed telephone appointment within 7 days of placing your reservation, the Reservation Period will end, and your reservation will be cancelled, with your reservation fee refunded.
If you attend a telephone appointment to discuss the Vehicle and decide not to proceed, the Reservation Period will end. If you purchase the Vehicle at that appointment, your reservation fee will be retained by us as part-payment towards the Vehicle and will be treated as a deposit for the Vehicle. If the Vehicle is not suitable, and you do not wish to purchase it, your reservation fee will be refunded to you.
We may cancel your reservation if you have reserved more than 2 vehicles at any one time, or if the Vehicle is withdrawn from sale for any reason. Your reservation fee will be refunded in either case.
Any refunds can only be processed by the same method as the original payment and to the same card. Refunds will be processed within 7 days of the request, or of cancellation of your reservation, or upon your confirmation that you do not wish to purchase the Vehicle.
We are not responsible for any loss or damage resulting from the failure to comply with these terms, which is outside of our control, or for any loss or damage that was not foreseeable. We have no liability for any loss of profit, business, or business opportunity.
Aftersales Offer Terms and Conditions
Vehicles within manufacturer warranty at the date of service will be serviced in accordance with the relevant manufacturer's requirements. Vehicles no longer within manufacturer warranty at the date of service will be serviced in accordance with Bristol Street Motors requirements.
The service offer covers the provision of labour and parts for the vehicle service but excludes:
1. the cost of spark plugs or fuel filters;
2. the replacement of any parts that wear out as a consequence of use and which would normally be expected to be replaced periodically, for example (but not limited to), brake pads and discs, wiper blades, tyres, clutch friction facings, cam belts, suspension components, DPF filters and brake fluid changes; and
3. any other work identified as part of a vehicle health check at the time of the service.
The following vehicles/vehicle ranges are excluded from the service offer:
1. Nissan - all commercial vehicles, the Nissan Navara and the Nismo, GTR and RS vehicle ranges.
2. Volkswagen - all vehicles 3 years of age or under, all vehicles with an engine size over 2.0 litres and the VW Golf R.
3. SKODA - all vehicles 3 years of age or under, the Skoda Kodiaq and all vehicles in the VRS range.
4. SEAT - all vehicles 3 years of age or under, the SEAT Terraco and all Cupra vehicles.
5. Hyundai - all vehicles 30 months of age or under, all vehicles with an engine size over 2.0 litres and all vehicles in the N range.
6. Peugeot - all vehicles 30 months of age or under.
Any service performed does not constitute a warranty of any kind and will not cover the replacement of parts which suffer a mechanical failure.
Website use
All intellectual property rights (including but not limited to copyright, trade marks, design rights and database rights, both registered and unregistered) in this website and its contents belong to Vertu Motors plc or one of its group or affiliate companies, or its licensors, or are otherwise used by Vertu Motors plc as permitted under applicable law. No usage rights of any of this website or its contents are licensed to you unless expressly stated in these Terms and Conditions.
You may view, copy and print the contents of this website for your own personal, private, non-commercial use. You agree to make use of this website and its contents only for lawful purposes. You may only establish and/or operate visible or invisible links to this website with the prior consent in writing of Vertu Motors plc.
You may not copy, reproduce, republish, adapt, modify or otherwise use any of the contents of this website for any other purpose (in particular any public, commercial purpose) without the prior consent in writing of Vertu Motors plc. You may not directly or indirectly make use of any software or system in order to extract systematically, routinely or regularly data from this website or its contents. You may not use this website or its contents for any unlawful or malicious purpose, or for the purposes of causing offence, or any defamatory or libellous activity.
Without prejudice to the generality of the paragraphs above, Vertu Motors plc prohibits the use in conjunction with the website of any automated system or software, whether operated by a third party or otherwise, to extract any data or content from this website for comparative websites or any other commercial purpose, without the prior consent in writing of Vertu Motors plc.
Vertu Motors plc reserves the right to monitor your usage of this website and to suspend access to or use of this website if your use contravenes these Terms and Conditions and Vertu Motors plc also reserves the right to take such action as it considers necessary in relation to any unauthorised use of this website.
Telephone Calls
In our continual effort to improve our levels of customer service, please be aware that calls may be monitored and recorded for training and quality purposes.
Competition Terms and Conditions
Competitions are open to anyone aged 18 or over. No alternative prize will be offered. Should you win, we will notify you directly. Specific terms and conditions will apply to each competition.
Vehicle Valuations
Online vehicle valuations are based on the description and specification you provide for your vehicle at the point of valuation. Should your vehicle not match the description or specification provided, we reserve the right to change our valuation. Subject to your vehicle matching the description and specification provided, our online vehicle valuations are guaranteed for 7 days when you book an appointment at one of our dealerships. If you do not book an appointment, our valuation is not guaranteed and may be subject to change.
Cookie Policy
Please see the cookie policy for details of how cookies work on our websites
Bristol Street Motors | Win a pair of Co-op Live Concert Tickets | Terms and Conditions
This ticket promotion is provided by Vertu Motors plc, a company registered in England and Wales (company number 05984855) whose registered office is at Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, NE11 0XA trading as Bristol Street Motors (BSM). Participants agree to these terms and conditions (Terms and Conditions) and any information or guidance published by BSM form part of these Terms and Conditions.
1) TICKETS: ONE winner in each draw will receive 2 seated tickets to a concert at Co-op Live in Manchester (Venue) on a date specified below (the Prize). For clarification there are 4 separate Prizes on offer, ONE Prize per draw for ONE set of two tickets to ONE event from those listed as available:
The prize is not transferrable and cannot be exchanged for cash. Under no circumstances can this prize be transferred to a third party or sold for any financial amount. This ticket giveaway does not include any associated costs or expenses (e.g. travel costs, food, drinks, fuel or any additional costs) other than the entry / tickets to the Venue. The winner is responsible for travel to and from the Venue.
The tickets are subject to the terms and conditions of entry to the Venue which can be found at https://www.cooplive.com/pQkPrI8/terms-and-conditions and the terms and conditions of the Venue’s ticketing agent. The winner and their guest attending the Venue to enjoy their prize must comply with all policies, rules and reasonable instructions provided by the Venue operators and/or any authority at the Venue and it is the responsibility of the winner and their guest to ensure that they read applicable terms of entry. The Venue reserves the right to remove any entrant or winner (and/or their permitted guests) for failing to comply with those policies, rules or instructions or otherwise behaving in an inappropriate manner. Winners are responsible for the behaviour of their guests.
2) ELIGIBILITY: This ticket promotion is open to any person resident in the UK who is over the age of 18. Employees of BSM or its affiliates, advertising or promotion agencies are not eligible, nor are members of these employees’ families (defined as parents, children, siblings, spouse and life partners). Purchase is necessary and internet access, mobile number and email address are required for entry. A smartphone may be required to claim the Prize.
3) TIMING: This prize draw will run on a monthly basis for BSM Summer Check bookings made from 1st May to 31st August 2024. Entry for each Prize draw runs from midnight on the first day of the calendar month until midnight on the last day of that month (each such period being a Promotion Period).
4) ENTRY: To enter you must book your vehicle’s Summer Check at your local Bristol Street Motors dealership, during the Promotion Period, for your chance to win.
Each person may only enter once per vehicle booked for a Summer Check and must only enter on their own behalf. There is a maximum of ONE Prize per entrant. A ticket may be used by a person under 18, but that person must be accompanied by an adult. Entries will be ineligible if they are incomplete, are found to be part of an attempt to enter multiple times, violate the rights of any other person or entity or are received after the Promotion Period. Purchase is necessary to enter the ticket promotion.
Entry constitutes full and unconditional acceptance of these Terms and Conditions and all terms and conditions of the Venue each of which may be updated from time to time. Winners must abide by those terms at all times. BSM and the Venue accept no responsibility if the winner and/or the winner's guest are denied entry or asked to leave the event for failure to abide by such terms, any applicable law or regulation or because of their inappropriate behaviour. BSM is not responsible for any failure or inability to enter. BSM reserves the right to disqualify any entrant who it considers (at its absolute discretion) has violated these Terms and Conditions.
5) SELECTION OF WINNERS: the winner of each Prize will be selected at random by BSM at its absolute discretion from all entrants who have entered the particular draw in the ticket promotion and met the entry requirements during the applicable Promotion Period.
6) NOTIFICATION OF WINNERS: The winners will be notified via email by BSM.
Events are allocated on a first come, first served basis. The first winner drawn will be offered a choice of the events allocated to that month’s draw. The second winner will then be offered a choice from the remaining artists and so on until all tickets have been allocated. Winners may be required to download an app in order to access their tickets and the winner must provide photo ID and any other documents as may be required by the Venue for entry.7) USE OF YOUR ENTRY: Each winner consents to his/her personal data being provided to the Venue and the Venue’s ticketing agent. The Venue and the Venue’s ticketing agent will be provided with information (including name and address) of the winner for prize administration and databases may be checked against any banning orders as well as the National Police database for those who may be subject to a court banning order. The Venue and the Venue’s ticketing agent will not otherwise use winners' personal details for reasons other than the above, unless lawfully permitted to do so.
Each winner’s personal data will not be retained or used by the Venue or the Venue’s ticketing agent for any purpose other than distributing the tickets and the operation of the event. Any personal data you provide when you enter may be used for future BSM and any affiliated company’s marketing activities only if you indicate your consent to such activity. Otherwise, this personal data will be used by BSM and agents acting on its behalf only for the operation of, and in connection with, this ticket promotion.
8) OTHER: No correspondence will be entered into regarding either this ticket promotion or these Terms and Conditions. In the unlikely event of a dispute, BSM’s decision shall be final. BSM reserves the right to amend, modify, cancel or withdraw this ticket promotion at any time and for any reason, without notice. Participants in this ticket promotion agree that BSM will have no liability whatsoever for any injuries, costs, damage, disappointment or losses of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the tickets, or from participation in this ticket promotion. Nothing in this clause shall limit BSM’s liability in respect of death or personal injury arising out of its own negligence or liability arising out of BSM’s fraud. This ticket promotion is in no way sponsored, endorsed or administered by, or associated with, the Venue or Eastlands Arena Limited t/as Co-op Live.
Notwithstanding any other terms and conditions of this ticket promotion (including all terms and conditions of the Venue), no refunds or any other monetary compensation will be paid in relation to any Ticket that a winner has won in this promotion where any event is rescheduled, postponed, delayed or cancelled (for whatever reason).
9) SPIRIT OF THE TICKET PROMOTION: If an entrant attempts to compromise the integrity or the legitimate operation of this ticket promotion by cheating or committing fraud in ANY way, BSM may seek damages from that entrant to the fullest extent permitted by law. Further, BSM will disqualify that entrant’s entry to this ticket promotion and may ban the entrant from participating in any future giveaways/promotions/competitions run by BSM or any of its affiliates, so please enter fairly.
10) LAW AND JURISDICTION: This ticket promotion and these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The winner irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or its subject matter or formation (including non-contractual disputes or claims).