Customer Testimonials

I am delighted with my car and thank your company, in particular your Salesman Jim.
Your Cheltenham site presented the cars well and we received a warm and sincere service. Jim was informative, relaxed and competent throughout our dealings.

The transaction could not have been easier. May I wish you and your company every success in the future.

Having been a Ford Options customer for many years now I really wanted to extend my thanks and gratitude to all the new car sales team at Bristol Street Birmingham. Both my husband and I have only ever bought our cars from Bristol Street Birmingham over the last 15 years - and its because of the service that we have experienced, we are prepared to travel the distance. Thank you again and see you in 3 years time!!

I have just had the health check over on my Fiesta and the service and all the staff where great from booking it in to collecting.They made me most welcome and looked after me while I waited in the reception with coffee.

My thanks to your Motability specialist for the way she helped me through the selection process when I swapped my Motability car. After the treatment I received I wont hesitate to recommend Bristol Street motors as an excellent place to get a Motability vehicle or buy a retail vehicle.

I really appreciated how quickly the service dept carried out the job on my car. I popped out during my lunch and got back to work very quickly. It made a difference to my day. Thank you!

I would like to say what a good experience the sales team gave us. As soon as we got to the dealership we were made to feel to feel very welcome & helped to choose our car. The whole team were polite and helpful.

Thank you very much for all your help in sorting out the problem with the car. It was so refreshing to find a company who stand by their customer care when things go wrong. I was very impressed with the way you have dealt with the problem. It is very nice to find a company who you can recommend and know they would not let you down.

Service experience - Completely satisfied.

Had my MOT at the above dealership and would like to comment what great service from booking in at reception to the pick up of my car later, good price for a valued customer. Keep up the good work.

One completely satisfied customer.

I just wanted to thank you in particular, and all at Macklin Motors, for your sterling efforts last week in getting me into my new Focus on such short notice. I am very pleased with the car, which feels classier and more solid than the earlier version it replaces. I won't hesitate to recommend both the car and Macklin Motors to other prospective purchasers. I can assure you that when Ford contact me my feedback will be 100% positive.

The dealership very good at letting me know what was happening and was very helpful with giving me the use of a courtesy car the staff were also very pleasant and courteous.

I wanted to take an opportunity to thank you and your team for the service I received during a recent visit to your garage. Having recently purchased a used Ford Focus I decided to book it into your dealership to continue the main dealer service history. Given the registration and age of the vehicle I was a little sceptical on how it would received but I need not have worried, and was very pleased with the customer service and reception I received. Overall I had a pleasant experience and working in the motor trade I understand the value of customer service, and taking an interest in your customers regardless of the age of vehicle your presented with, I appreciate my Ford is an older model but nether the less the interest and attitude of your staff remained positive and very helpful. I will certainly consider your garage for any residual work and look forward to continuing my service history with you.