Customer Testimonials

I recently purchased a new van and I was impressed with the service - it was outstanding. The professonalism in how we were treated was impeccable. Ben had an exceptional understanding and knowledge, he is a true asset. It is without doubt that I would recommend everyone to Bristol Street Motors Worcester. Thank you Ben!

Your Motability Specialist was very friendly and helpful and answered any questions that I asked. A very good service from the moment I walked in till now, I receive regular phone calls to see how I'm getting on. Excellent.

Very relaxed but professional approach. I felt able to ask even the simplest of questions and felt reassured that there was no pressure to make decisions.

On checking the Motability site, we noticed that Ford had very reasonable deposits on Mondeo type vehicles in comparison to our favoured vehicle which was a Nissan Qashqai however the deposit on the Qashqai went up by �700 in the new quarter.

We then phoned all the Ford dealers in our vicinity regarding a test drive in a Mondeo. One competitor dealer had the courtesy to phone back and inform us that he was unable to help, but the others did not bother with the exception of Bristol Street Motors. Your salesman contacted us and said he had a demo although it was not an automatic. We agreed to view and test drive the vehicle which we did later that day.

We were really very impressed with the car and asked if there were any available at the time. Your salesman did a check and advised that there were some in the Ford compound. We then advised him that we were Motability customers and that I was waiting for my DLA renewal to come through. This was towards the end of September.

I received my renewal and immediately approached your salesmen again with a view to obtaining a Mondeo. He checked but the only ones available were at another dealer. He took the time and effort to contact the dealer with a view to transferring the vehicle of our required specification to his location. In addition he kept us updated at all times on progress of said vehicle.

It was with pleasure that we took delivery of the vehicle in spic 'n span condition. If it was not for your salesmen we would have purchased another vehicle elsewhere. It is unusual to come across such a high standard of service especially in the motor industry and we hope that it will continue with our after sales service.

The sales team were very helpful, the introduction to the new vehicle sales manager and the dealer principal was a nice touch.

From my initial contact at Ford, Worcester to completion, the service i received was exceptional. I was dealt with professionally, friendly, courteously and above all I was not 'rushed' into making a decision. I must admit from my past experiences this was a pleasant and delightful change, I will certainly purchase my next car from there and indeed recommend friends to the Worcester branch. My thanks to all.

The level of professionalism, courtesy and attention to detail shown by your Motability Specialist was reassuring and very refreshing. It made the whole process far more straightforward and easier than previous experiences.

The dealer kept us informed of progress of car from day one. This was important and kept us informed so that we felt that we were involved with our car from placing the order to driving it away.

I have always used this dealership and I have no complaints at all. The salesperson is very proficient and nothing is too much of a trouble.

I purchased a Ford Focus from your dealership in Shirley, last week and I wanted to write to commend the staff for their professionalism and friendly approach which combined meant that the choosing and purchasing of my new car was a pleasure.

The difference I felt between this dealership and others I had been to was at no point did I feel pressured into a decision. Your Sales Executive was polite and helpful and had a lovely sense of humour. I felt immediately comfortable in his presence and did not feel defensive or intimidated which I had felt at other main dealerships.

I thought that your Sales Executive was very knowledgeable in his area of business and specifically listened to what I wanted in a new car and also what would fit my lifestyle. We tried a couple of models out before I decided on the Focus which I subsequently bought. I felt that the whole experience of buying the car was a pleasant one.

People are often quick to complain about poor service and slow to commend excellent service and it is for this reason that I wanted to highlight the excellent work and the personable staff that you have working in Bristol Street, Shirley.

After having problems with another dealership (not Ford) and subsequent let down, I was hesitant about approaching a dealership unknown to me. A telephone call initially to your Motability Specialist when I enquired if a Mondeo might be available, put me immediately at ease. Her knowledge of the Mobility Scheme is second to none, and she immediately put my mind at rest that I was dealing with an extremely efficient and professional person, who believed in the Company she works for, and spoke with expert knowledge about the vehicle in which I was interested. I was therefore, completely at ease when meeting her for the first time, viewing the vehicle and going on a subsequent test drive. I feel that she could not do enough to help me and ensure that I was completely satisfied from the start to finish of my first purchasing experience with you. The Ford Mondeo is wonderful, I am very very pleased with it. I am totally unable to think of a single thing that could have been done better.

The salesman was excellent, he allayed any doubts, was informative, honest and friendly. He made the buying experience very pleasurable.

We could not fault the dealership or Salesmen at Bristol Street Stroud they were very professional but very friendly too. They made us feel comfortable and did all they could to help us with the purchase .... such excellent service and the new KA is a fantastic vehicle.