Customer Testimonials

I would like to pass on my thanks to the sales executive who helped me so much. He made the transaction so easy and was a pleasure to deal with. I would highly recommend Bristol Street Motors Ford Stoke when looking for a car. When it comes time to change again, I will definately be heading back.

I want to pass on to you the excellent service I have had whilst purchasing 2 vehicles from your Used Car Salesman. I bought my Ford Focus back in March '10 and have recently returned to your Worcester dealership with a view of purchasing a KA for my daughter. Again, your Used Car Salesman dealt with me and it seemed that nothing was too much trouble. He found a lovely KA for my daughter. As it was my daughter's first car when she saw it for the first time she gave him a bit of a hard time (in a nice way!) as she wanted it perfect. He explained that it had only been delivered the evening before and he promised that it would be sparkling when she collected it. Sure enough it was and my daughter was so chuffed - she even gave him a hug!! Your Used Car Salesman is a credit to your company he seems to have 'the gift of the gab' in a nice way. He is not a pushy salesman, like some, and is understanding to the needs of the customer. Thank you!!!!

I've been a Ford customer along with my family for 12 years now, I looked online a Ford Titanium, exactly what I wanted and thought I'd try dealing with another (Ford) branch and I was put through to your Sales Executive. I can honestly say I feel extremely happy that I was put through to him. The way he has worked to get me into this new car, his communication and just customer care is so evident in the way he has dealt with me as a customer has not only meant that I have purchased the car I really wanted but has restored my faith in Ford. Please can you congratulate him on excellent customer service and for making my wife and I so happy with our recent purchase (we cannot wait to get into it!!) Please also accept my warmest thanks for having such a caring team up there in bonny Scotland!

We are writing to draw your attention to the excellent personal service provided by Ted Robinson when we purchased our daughter's Ka from Bristol Street Motors. Ted was polite, friendly and made the buying process easy and hassle free. He put us and our daughter at ease and managed to make the whole process a pleasurable one.

After years of buying cars it is a rare thing to come across a salesman who is so personable and genuine. Ted is clearly a great asset to your company and we would be grateful if you could pass on our thanks to him.

I would like to express my sincere gratitude for the manner in which your Sales Executive negotiated me through the process of ordering a new movability car.

From the first introduction to driving away in the new car, she was extremely pleasant and patient; gently steering me through what in the past has been a very stressful procedure. I feel justified an acknowledging the slick and friendly service that she proffered, due to my dealings with other dealerships in the past.

In my opinion she is a credit to the your company and I will look forward to doing future business with her.

I wanted to take an opportunity to thank you and your team for the service I received during a recent visit to your garage.

Having recently purchased a used Ford Focus I decided to book it into your dealership to continue the main dealer service history.

Given the registration and age of the vehicle I was a little sceptical on how it would received but I need not have worried, and was very pleased with the customer service and reception I received in particular from Service Receptionist, he advised me on my servicing options and demonstrated a genuine interest in my list of defects. He also took the time to generate estimates for work not necessary at the time of servicing but which I will review and consider in the future.

I would also like to thank the body shop who took the time to generate and amend an estimate for minor body work.

Overall I had a pleasant experience and working in the motor trade I understand the value of customer service, and taking an interest in your customers regardless of the age of vehicle your presented with, I appreciate my Ford is an older model but nether the less the interest and attitude of your staff remained positive and very helpful.

I will certainly consider your garage for any residual work and look forward to continuing my service history with you.

I Picked up our Kuga from Macklin's a couple of weeks ago, all i can say is excellent service, very relaxed and professional service. good facilities, cracking play area for the kids, good enough to drop them off for a couple of hours.

I've had 17 cars in the last 17 years and this has by far been the best dealer service I've had. It was actually a pleasurable experience.

Loving the Kuga.

The sales person was very informative, co-operative and extremely helpful. Impressed by the customer service I received.

This is the 3rd Focus we have had from your salesmen at Bristol Street Shirley. He knows exactly what we want, exactly our budget and he knows that what we ask for is what we want and just gets in there with the minimum amount of fuss. We have built up a relationship with your salesmen and he with us so that we have reached a total understanding.

The overall experience we received at Bristol Street - Shirley was excellent. The sales team were very helpful especially with helping me meet my budget and as my parents were with me, answered all questions we asked efficiently and explaining everything we needed to know. My parents had already bought their car off them 2 years ago and recommended them to me. We will definitely use Bristol Street again.

My buying experience was excellent and I will go back to Bristol Street Motors Birmingham.

The dealer gave me all the information in a clear way. The best thing for me was I felt under no pressure to purchase the vehicle. Your salesmen who sold me the car kept me informed throughout the process and was always polite and answered my questions thoroughly.

The salesmen was very friendly and welcoming. Very knowledgeable and gave useful information. Good communication throughout and did his utmost best to get the car I wanted as soon as he could.