Customer Testimonials

I would like to comment on my Mobility vehicle which was handed over to me by Lisa at BSM Ford Carville Durham. Lisa, delivered a first class service which was second to none. I was completely satisfied with the handover of my vehicle and she provided a 100 per cent service, as she did three years ago with my first mobility vehicle. This employee deserves recognition in every aspect of what she does as an employee of BSM. Many Thanks, a very very highly staisfied BSM customer

Yesterday I took my Mondeo to be serviced at Bristol St Macclesfield, paying for it myself after many years running a company car.

I'd like to say what an unexpectedly good experience it was start to finish. First, your pricing is transparent - the price shown on your website was the price I paid; no hidden extras. This was not my previous experience of franchised dealerships, and very welcome. Second, the personal service I received from the people I dealt with was excellent. Third, I was made aware of the complimentary roadside assistance plan which I receive as a result of the service, and is a real bonus.

I should also mention that I was impressed I was able to book online, and that the lead time was only a few days. All in all, I'm a very happy customer, will continue to use Bristol St., and will have no hesitation in recommending you to others. Please feel free to use this commendation as you wish.

hi- i popped in on spec this morning as my car window was stuck fully open and wouldnt close and i needed someone to look at it urgently as i couldnt leave my car until it was fixed ( albeit a temporary repair ) . The chap i approached was most understanding and helpful- although he couldnt repair it properly on the spot, he managed to get the window closed in approx 2 minutes , so at least i could carry on to work. He even found some tape to put over the window mechanism to prevent me from accidentally opening it again until its fixed properly. This has given me back some faith in big dealerships /companies which i normally associate with impersonal service and poor customer care. please pass my thanks on to him- his name was James and he is an asset to your company if he is always this helpful and sympathetic . very many thanks james

Cust rang to advise he was very impressed with the service he has received from Macklin Motors in Dunfermline. Mr whyte is more than delighted for the service from all staff at the branch from the cleaners to the managers. He couldnt praise the dealership anymore.

�Our experience with fords bristol street branch in Birmingham U.K. Was outstanding to say the least, on our arrival we was met with the most polite sales man I ever met and with our free cup of coffee in one hand and nice hand shake in the other, your salesman Kevyn helped guide us to the car of our choosing many thanks to Kevyn and the team at fords it was a pleasure and experience that will be with me for many years to come. I would like. To wish all at fords a very merry Christmas and a happy new year from a very happy customer.

Once again outstanding service and back up from the service team at Shirley and my car was only in for an MOT! Two people of note, Lisa and Kevin

I would like to thank Becky again for delivering a excellent service to me . Becky made the whole process so easy and stress free . i was currently without a car and with two young children , work , shopping and the school run to do i really needed my new car asap . Becky located me a car and arranged for it to become available very quickly . Talk about going the extra mile ,she really did . Great great service . i will always recommend ford Worcester for super deals and brilliant service . Ford Worcester branch is very lucky to such a lovely great caring and understanding member of their team. thanks again Becky .

service experience: completely satisfied with the overall service experience. Thank you.

I would just like to say that we have had excellent service from your sales executive, Samuel, during our visits to the showroom to organise the purchase of a new vehicle. On one occasion when we called in to the showroom, Sam was unavailable so Michael helped us with our enquiries and he also provided us with great service. Therefore, could you please pass on our thanks to your sales team and we would certainly recommend the dealership to other people.

I have had two experiences with the spares department in Crewe and both times I received an excellent service. One lad in particular was really helpful, that help me with my wing mirror. The names we were given as a whole for the Department are: Ian and James There help was extremely appreciated.

I have also just had my car serviced and again we received excellent care by the Service Department. The names of the Service Advisors are: Ashley and Matt.

Once again I would like to offer my sincere thank you to both Departments. If you could please inform them I have contacted you regarding the excellent services we received I would appreciate it.

Fantastic service from the whole team, prompt answering of telephone and straight through to the relevant department. Many thanks to Craig and Lois especially. Everyone was very helpful and polite. No complaints, would use again for servicing.

I am very pleased with the customer service that I have received from your employee Rich, he was very helpful and helped me choose the best car too suit me. He made my experience very fun and friendly, and made sure I was getting a good deal.