Bristol Street Motors Lichfield Vauxhall wins national award

16/04/2018 17:08 Share

Bristol Street Motors Vauxhall in Lichfield has been recognised with its sixth national award for outstanding customer service.

The Eastern Avenue dealership was presented with a Customer Excellence Award by Vauxhall’s Communications Director, Denis Chick.

Vauxhall’s Customer Excellence Awards recognise the top retailers for the quality of service that they provide customers, based entirely on customer feedback. The manufacturer reviews thousands of surveys and the retailers with the best combined scores are presented with an award.

In addition to its acknowledgment for customer service, the Lichfield site was also named as the number one Vauxhall dealership for sales out of more than 300 sites across the country.

Stuart Inglis, general manager at Bristol Street Motors Lichfield Vauxhall said: “Bristol Street Motors is known for delivering exceptional customer service and I am very proud of the team’s efforts in winning our sixth Customer Excellence award.

“A lot of our customers feel that when they come to see us it’s a home from home, our team brings a family-run feel to the business and that’s a service that you cannot train or teach people to deliver. In fact, a lot of our customers know our sales executives by name and pop in to the branch to say a quick hello.

“It’s no coincidence that we are the number one for sales. Providing the very best customer experience leads to sales, returning customers and word of mouth referrals from satisfied buyers. We look forward to seeing what the coming year brings and, with a bit of hard work, wewill hopefully celebrate winning our seventh award next year.”

Denis Chick, Communications Director at Vauxhall Motors said: “Bristol Street Motors Lichfield Vauxhall offers outstanding levels of customer service, as endorsed by its own customers. The sales, service and every member of the team is completely customer focused every day, their dedication and enthusiasm helps Lichfield Vauxhall to deliver an all-round outstanding customer experience.”