Bristol Street Motors Wins Multiple Motability Customer Care Awards

Bristol Street Motors Wins Multiple Motability Customer Care Awards

Five Bristol Street Motors dealerships have been officially recognised for the standard of their partnership with the Motability Scheme.

The awards, run by Motability Operations, acknowledge outstanding customer service and showcase best practice at Motability dealerships.

Those recognised for their excellence in delivering the Motability Scheme in Q2 2022 are:

• Bristol Street Motors Sunderland Vauxhall
• Bristol Street Motors Sheffield Nissan
• Bristol Street Motors Widnes Nissan
• Bristol Street Motors Waltham Cross Vauxhall
• Bristol Street Motors West Bromwich Ford

Under the Motability Scheme, the dealerships offer a choice of vehicles with adaptions, if required, as well as post-purchase support and servicing.

James Horne, Dealer Partner Relationship Manager at Motability Operations Ltd, said: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers.

“It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like the five Bristol Street Motors dealerships. Many congratulations to them on their awards.”

Robert Forrester, Chief Executive of Bristol Street Motors, said: “The Motability accolades officially ratify the dealerships’ consistency and high standards of customer care; they reflect the work and effort put in by all colleagues.

“With Bristol Street Motors being recognised in this way, it reflects the teamwork and dedication of our colleagues. I am delighted that we have really punched above our weight – taking five of the available awards!”

Bristol Street Motors dealerships took five out of the 21 national quarterly awards in Q2 2022. It comes after four Bristol Street Motors dealerships won titles in the Q1 2022 awards.

The Motability Scheme offers affordable, worry-free motoring through an all-inclusive leasing package to help people with disabilities, their families and carers regain or maintain their independence and become mobile.

Those eligible, including anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment, can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.