Richard Slater wins 'Service Manager of the Year' Award

08/02/2016 13:46 Share

Richard Slater, the service manager at Bristol Street Motors Banbury Peugeot and Hyundai, was named ‘Service Manager of the Year’ at Vertu Motors’ annual management awards held at the Eslington Villa hotel in Gateshead.

Richard has driven a year-on-year improvement at the dealership which remains amongst the top rated dealerships for customer satisfaction nationwide.

Robert Forrester, chief executive of Vertu Motors Plc said: “Over the last 12 months Richard has taken on much more responsibility and has gone the extra mile for colleagues and customers every day. Throughout this time, the dealership has kept its customer satisfaction reviews amongst the best of any of our sites, whilst continuing to improve profits.

“It is an amazing achievement and one that proves that with the right focus, disciple, attitude and managerial style you can significantly improve profits and still excel in customer satisfaction. The two go hand-in-hand.

“One of our core values as a business is to recognise and celebrate excellent performance and our annual management awards are a chance to do just that.

“Every year that we hold the awards it becomes harder and harder to decide on a winner, everyone who is nominated has performed exceptionally well over the year and is at the very top of their game.

“It gives me great sense of pride to know we have so many amazing individuals on board and fills me with great confidence as we continue to build the business in 2016.”

Richard said: “I was astounded when I heard I had been named Service Manager of the Year. Having worked at Bristol Street Motors for a number of years, I know this is a company which recognises the hard work of its employees, but I was still surprised to get the call.

“It’s been a hard, but fulfilling year at Bristol Street Motors Banbury. Our success proves that if a business looks after customers, they will look the business. Over the next 12 months, we want to build on this to continue to improve our profitability and we aspire to be the best for customer service in the Group network.“